Social Media Account Manager

About ARAH Agency

ARAH Agency is a Philadelphia-based public relations, marketing, social media and events agency specializing in hospitality, lifestyle, wellness and nonprofit brands. We are a collaborative, hands-on team that acts as a true extension of our clients’ businesses.

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We are looking for a creative, proactive, organized and personable Social Media Account Manager to lead the day-to-day social media management of up to six client accounts.

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The ideal candidate is both a strong content creator and an account manager - someone who can develop an intentional social strategy, work efficiently, capture and edit engaging content, write compelling copy, communicate confidently with clients and keep multiple accounts moving forward.

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If you’re passionate about social media, excited by the opportunity to work with dynamic brands and ready to grow alongside a fast-paced, collaborative agency, we’d love to hear from you!

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Key Responsibilities

Account Management and Strategy

• Manage the day-to-day social media needs of up to six client accounts

• Develop thoughtful social strategies based on each client’s goals, audience and brand identity

• Create and manage monthly content calendars

• Lead social media conversations during client meetings and maintain clear, proactive communication

• Track deadlines, approvals, deliverables and next steps

• Bring fresh ideas and growth opportunities to clients

• Collaborate with ARAH’s PR, social media and events teams to ensure campaigns and initiatives are aligned

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Content Creation and Publishing

• Develop creative concepts, shot lists and content plans

• Capture high-quality photo and video content at client shoots, events and activations

• Confidently direct clients, staff, talent and guests during content shoots

• Edit polished short-form video content for Instagram Reels, TikTok and other platforms

• Create elevated social graphics and visual assets

• Write engaging, brand-specific captions and adapt across different client voices

• Schedule and publish approved content accurately and on time

• Manage Stories and identify opportunities for timely, organic content

• Review all content for spelling, grammar, accuracy, tagging and brand consistency

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Community Management and Growth

• Monitor comments, direct messages and audience activity

• Respond and engage in each client’s established brand voice

• Develop thoughtful engagement strategies that build stronger online communities

• Monitor account performance and prepare monthly analytics reports

• Use performance insights to make recommendations and strengthen future content

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Influencer Relations

• Research and identify influencers and creators who align with each client

• Maintain familiarity with relevant influencers locally, regionally and nationally

• Manage outreach, invitations, hosted visits, events and campaign coordination

• Maintain organized influencer lists and track responses, attendance, deliverables and coverage

• Build positive relationships with influencers, creators and community partners

• Work closely with ARAH’s PR team to support influencer and event initiatives

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What We Are Looking For

• At least three years of professional social media management experience, preferably in an agency or multi-client environment

• Proven experience successfully managing multiple social media accounts

• A portfolio demonstrating strong social media work and measurable results

• Strong short-form video filming and editing skills

• Excellent writing, grammar, proofreading and communication skills

• A strong visual eye and the ability to create elevated, cohesive content

• Experience developing strategic content calendars

• Knowledge of Instagram, TikTok, Facebook and evolving social media trends

• Experience with community management and influencer relations

• Familiarity with influencers and content creators locally, regionally and nationally

• Strong organizational, time-management and follow-through skills

• A friendly, personable and professional presence

• Confidence communicating with clients, influencers, talent and event guests

• A proactive mindset and genuine interest in helping brands grow

• A valid driver’s license and reliable access to a car for travel to client locations

• Availability for occasional evening and weekend shoots, events and activations

• Familiarity with Philadelphia’s hospitality, lifestyle and influencer communities is strongly preferred

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Role Details

• Hybrid position based in the Philadelphia area

• Management of up to six client accounts

• Regular travel to local client locations is required

• Schedule is primarily Monday through Friday, with occasional evening and weekend responsibilities

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To Apply

Please submit your résumé and a relevant portfolio to careers@arahagency.com.

Include:

• Examples of social media accounts you have personally managed

• Short-form videos you personally filmed and edited

• Examples of social copy or captions you have written

• Measurable results demonstrating growth, engagement or successful campaign performance

• A brief explanation of your role in the strategy, content creation and management of the accounts provided

• Examples of influencer campaigns or creator partnerships you have helped manage

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